Complaints and returns

Are you dissatisfied with a product? We are happy to help you file a complaint about faulty products or incorrect deliveries.

For complaints and returns, please send an e-mail  to and cc You will receive a reply  with the ticket number of the complaint. Please note that a complaint is not entered in our system until you receive a complaint identification number (ticket).

Once we have received your message regarding a complaint or return, we will contact you as soon as possible.